Right of Withdrawal
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of cancellation, you must inform us (Snuz, snuz.es) of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email). You may use the withdrawal form available on our website, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Returning the Goods
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions
The right of withdrawal does not apply to:
- The supply of goods made to your specifications or clearly personalized
- The supply of goods which are liable to deteriorate or expire rapidly
- The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items
- The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery
This withdrawal policy is in accordance with EU Directive 2011/83/EU on consumer rights.
Last updated: 06/20/2026